Returns & Policy Guide

To ensure your items reach you as quickly as possible, our system utilizes a highly automated fulfillment process. Orders are transmitted to our fulfillment partners shortly after they are placed.

If you need to cancel or modify your order, please contact us immediately at [email protected]. While we will make every effort to accommodate your request, cancellations and modifications cannot be guaranteed once an order has entered processing.

If we are able to successfully cancel your order before it ships, a refund will be issued to your original payment method, less a 5% non-refundable processing fee to cover payment processing and administrative costs.

Once an order has entered processing or has shipped, it can no longer be canceled and will be subject to our standard Return Policy below.

Most items are eligible for a 14-day return window from delivery to receive store credit, issued via a SwagglyLife e-gift card.

• Step 1: Email [email protected] within 7 days of delivery to receive return authorization.
• Step 2: 

  Ship your eligible item(s) back within 7 days of approval. To qualify for store credit, items must be unused, in their original condition, and returned with all original tags and packaging intact. Unwashed applies to apparel and other washable items.

Shipping & Fees: Return shipping costs are the responsibility of the customer. Additionally, a 5% processing fee will be deducted from your store credit to help offset non-refundable payment processing and administrative costs. Original shipping fees are non-refundable. 

To guarantee hygiene and "unboxing" experience for everyone in our community, the following items are strictly Final Sale:

• Saranoni: All blankets and robes fall under our Pristine Promise. To ensure these luxury textiles arrive untouched, we cannot accept returns once they have been opened or removed from their boutique packaging.
• Final Sale Categories: Jewelry, Beauty/Skincare/Body Products, Swimwear, Tumblers, and Seasonal/Holiday items.

If your order arrives less than perfect, please email [email protected] within 48 hours of delivery. Please include clear photos of the damage along with your order number so our team can prioritize your replacement.

SwagglyLife is not responsible for packages lost or stolen after a confirmed delivery scan by the carrier. We highly recommend using a secure delivery location. In the event of a missing package marked 'Delivered', we will gladly assist you in filing a vendor claim, which may require a local police report for verification.